Privacy

Ascend Learning, LLC Website

Privacy Policy
Welcome to Ascendlearning.com. This website is owned and operated by Ascend Learning, LLC with headquarters at 5 Wall Street, Burlington, MA 01803, USA (“Ascend” or “we” or “us”).  This privacy policy (“Privacy Policy”) explains to visitors (“you”) how we collect, use and disclose personal information that we obtain through this website.

CERTAIN ASCEND WEBSITES AND WEBSITES OF ASCEND’S AFFILIATES, INCLUDING BUT NOT LIMITED TO PASSWORD PROTECTED SITES, CONTAIN TERMS OF USE IN ADDITION TO OR DIFFERENT FROM THESE TERMS, AND THE TERMS OF USE POSTED ON SUCH WEBSITES SHALL APPLY.

Commitment to Privacy

Ascend is committed to respecting your privacy. This Privacy Policy describes how we collect, use, share and protect information about you.  When you interact with or use this website, access certain portions of our website or use other functions or features, as noted (together, our “Services”), you consent to such collection, use and sharing of your information as described in this Privacy Policy and the Terms for our website. Our privacy practices may vary among the states, countries and regions in which we operate in order to comply with applicable legal requirements.

 

Consent
When you interact with or use this website or Services, and whenever you enter any personal information into our Services, you are consenting to the collection, use, and transfer of your personal information as outlined in this Privacy Policy and our for our website.  If you are located outside the United States, your use  of this website  or any Services constitutes your consent to the transfer of your personal information into the United States. Although we do not require that you provide any sensitive personal information (such as ethnicity or race, religious beliefs or medical conditions), your provision of any such sensitive information in using our Services is your express consent to the collection, use and transfer of such information.

 

If you do not consent to the terms of this Privacy Policy, please do not continue to use this website or our Services.

 

Data Collection
Ascend is dedicated to protecting the privacy of all personal information collected through this website and our Services. We may collect information from you (directly or through third party vendors we retain) in situations such as the following:

 

  • Website visit.  When you provide information during a login process, when you access certain portions of our website, when you ask us to provide more information, when you purchase online or in connection with any online employment applications.
  • Registration. When you create an account on our Services, make a purchase, register or login to access or use functions or features.
  • Employment inquiry.  We may collect personal information in connection with any inquiry concerning employment or online employment applications. In connection with a job application or inquiry, you may provide us with data about yourself, including your educational background or résumé and other information, including your ethnicity where required or permitted by law. We may share this information with our affiliates for the purpose of employment consideration. We may keep the information for future consideration unless you direct us not to do so.
  • Communications. When you communicate with us.
  • Surveys and Research. If you participate in our research studies about our products or the industries and professions we support or our market research surveys or programs.
  • Forums. If you participate in our forums, blogs, intranets, chat rooms, “wikis” or other similar features.
  • Subscriptions. If you subscribe to one of our newsletters or request text alerts.
  • Social Media. If you use or interact with our Services on social media and networking pages and applications, such as Facebook, Instagram, LinkedIn and others.

 

We also may collect information about you from other sources. We work closely with third parties (for example, business partners, service providers, sub-contractors, educational institutions, analytics providers, search information providers, fraud protection services) and may receive information about you from them. We may also collect and process information about you that we receive from other sources including organizations that are our customers, organizations that provide our products or services and organizations that sponsor surveys or programs in connection with our Services.

 

To the extent permitted by applicable law, we may collect data in an automated manner and make automated decisions, including using machine learning algorithms, about visitors to our website or users of our Services in order to provide or optimize the Services offered and/or delivered, for security or analytics purposes, and for any other lawful purpose. Our website may collect certain information by automated means when you access or use our website or Services. This information may include, but is not limited to, usage details, Internet Protocol (“IP”) address, browser type, browser language, devices you use, access times, the sites linked from, pages visited, applications downloaded or accessed, links and features used, content viewed or requested, information collected through cookies and other such information. We generally collect this information to improve our website experience and improve our Services for our users, to learn about our visitor’s and users’ interests, for security and analytics purposes, and for other lawful purposes. To learn more, please see our “Cookies and Similar Technologies” section below.

 

How We May Use Your Information.
We use your information to provide you with website functionality and our Services. We also may use your information to support our business functions, such as fraud prevention, marketing, analytics and legal functions.

 

We may use your information:

  • To fulfill your requests for Services and communicate with you about those requests.
  • To respond to employment inquiries.
  • To respond to investment inquiries or questions from investors.
  • To set up your account and verify your identity when you register for our Services.
  • To process your payments – but we do not retain your credit card data after a payment has been processed.
  • To monitor, record, analyze and report on your activity, interactions and engagement with our Services.
  • To perform research and benchmark analytics for our Services and to further develop and improve our Services or to perform research concerning the industries and professions we serve.
  • To analyze technical data such as cookies, content viewed, IP address, device use, site volume and load.
  • To verify compliance with license terms.
  • To support and personalize our Services, websites, mobile services, and advertising.
  • To inform you of new products, services or promotions we may offer.
  • For research, analysis, benchmarking or surveys.
  • To engage you in our social media platforms.
  • To protect the security and integrity of our Services, content, and our business.
  • To respond to reviews, comments, or other feedback you provide us.
  • To comply with applicable legal or regulatory requirements and our policies, protect against criminal activity, claims and other liabilities.
  • For any other lawful purpose for which the information is provided.

We also may use, process, transfer, and store any data about you in an anonymous, aggregated manner.  We may combine personal information with other information, collected online and offline, including information from third party sources.

 

We may also use information in other ways with your consent or as permitted by applicable law.

Information Sharing
To the extent permitted by applicable law, we may share information about you, including your personal information, as set forth below or as otherwise described in this Privacy Policy or the terms and conditions for use of the Services:

 

  • Affiliates, Agents and Partners. We may share information with our parent corporations and affiliates (or any business partner or agent acting on our behalf) worldwide as necessary to provide you with the Services, each such parent corporation, affiliate, business partner, and agent will be under the same obligations as is Ascend to protect the confidentiality of your information and protect your privacy.
  • Analytics and Reporting. We may share your information to generate reports and analytics to be used by researchers or third parties in the industries or fields that we support to better understand changes and trends in such industries or fields.
  • Service providers. We may share information with agents, contractors, service providers, vendors, business partners, and other third parties we use to support our business and Services. We may share information to provide technical support to you.  Some examples of third parties we work with are shippers, payment servicers, information processors, financial institutions, and data centers.  Such third-party providers may perform technical operations such as database monitoring, data storage and hosting services and customer support software tools. Such third parties may access, process or store personal data in the course of providing these services.
  • Fraud Prevention.  We may share your information to confirm your identity to ensure only authorized users are accessing our Services and for general security.
  • Advertising and Marketing. To the extent permitted by applicable law, we may share information with third parties for marketing, advertising, promotions, contests, or other similar purposes. If required by applicable law, we will share such data for advertising and marketing purposes only in an aggregate, anonymous, and de-identified manner.
  • Mergers, Acquisitions, Divestitures. We may share, disclose or transfer information about you to a buyer, investor, new affiliate, or other successor in the event Ascend or its affiliates, or any portion, group or business unit thereof, undergoes a business transition, such as a merger, acquisition, consolidation, reorganization, divestiture, liquidation or dissolution (including bankruptcy), or a sale or other transfer of all or a portion of any assets or during steps in contemplation of such activities (e.g., negotiations and due diligence).
  • Law Enforcement and National Security. We may share information to comply with any law or directive, judicial or administrative order, legal process or investigation, warrant, subpoena, government request, regulatory request, law enforcement or national security investigation, or as otherwise required or authorized by law.
  • Protection of Rights, Property or Safety:  We may also share information if, in our sole discretion, we believe disclosure is necessary or appropriate to protect the rights, property or safety of any person, or if we suspect fraud, illegal activity, abuse or testing misconduct has taken place.

 

We also may share information to fulfill any other purpose for which you have provided information to us; for any other purpose disclosed by us or the third party with whom you are interacting when you provide the information; to enforce our rights arising from any contracts; for billing and collection; or as otherwise permitted under applicable law.

 

Data Security
Security of your personal information is of the utmost importance to us. We use administrative, technical and physical safeguards to protect the security of your personal information from unauthorized disclosure. We take reasonable security measures to secure your personal information against unauthorized access, loss, use, disclosure, or alteration by third parties and unauthorized employees. Despite our efforts, we cannot guarantee the security of your personal information during its transmission or its storage in our systems. No method of transmitting or storing electronic information is ever completely secure. We make no warranty, express, implied, or otherwise, that your information will never be accessed, used or released in a manner that is inconsistent with this Privacy Policy. We are not responsible for any damages or liabilities relating to any security incidents, and we disclaim all representations and warranties regarding such matters to the fullest extent permitted by law. Where required under law, we will notify you of any loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights. We review our security procedures periodically to consider appropriate new technology and updated methods.

 

If information is transmitted to us using a means that is outside our systems, or if you transmit information to a third party, we cannot guarantee the security of information during transmission. Any such unsecured transmission is at your own risk. We recommend that you use appropriate security measures to protect your information.

Correction of Your Personal Information
Accuracy is a top priority for us. You can ensure that any contact data is up-to-date and can correct, update or delete inaccuracies to the information by contacting us.  We will respond to your request to make changes to your records as soon as reasonably possible.  We will attempt to answer all requests that we correct the data if it is inaccurate or delete it as long as we are not required to retain it by law or for legitimate business purposes.

 

In addition, to protect your privacy, we may require you to prove your identity before granting access to, or agreeing to update, correct or delete your personal information.

 

Please note that it is possible that some information about you cannot be changed.

 

Cookies and other Tracking Devices

We may use cookies and similar technologies to operate and improve our Services, as well as to simplify our interaction with you. A “cookie” is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and recognize you as a return visitor to the websites. We may use cookies, log files, pixel tags, web bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) such as HTML5 and Flash or other similar technologies to collect information about the ways you interact with and use our Services, to support and enhance features and functionality, to monitor performance, to personalize content and experiences, for marketing and analytics, and for other lawful purposes. We may also engage third party service providers to provide advertisements and promotions on our behalf, or authorize third parties to advertise and market products and services via our Services.

 

We may use the following types of cookies and similar technologies:

 

  • Strictly necessary cookies required for the operation of our website and Services. They include, for example, cookies that enable you to log into secure areas.

 

  • Analytical/performance cookies that collect information about how you use our website and Services. They allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works. These cookies are sometimes placed by third party providers of web traffic analysis services.

 

  • Functionality cookies that remember choices you make and recognize you when you return. This enables us to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region).

 

  • Targeting cookies that collect information about your browsing habits such as the pages you have visited and the links you have followed. We use this information to make our website more relevant to your interests, and, if we enable advertising, to make advertising more relevant to you, as well as to limit the number of times you see an ad. These cookies are usually placed by third-party advertising networks. They remember the other websites that you visit and this information is shared with third-party organizations, for example advertisers.

 

Most internet browsers accept cookies by default. You can block cookies by activating the setting on your browser that allows you to reject all or some cookies.  The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through our Services, such as tests, trainings or other activities.

 

For more information, visit the help page for your web browser or see http://www.allaboutcookies.org or visit www.youronlinechoices.com which has further information about behavioral advertising and online privacy.

 

We may use third party analytics such as Google Analytics or similar analytics services. For information on how Google processes and collects your information regarding Google Analytics and how you can opt-out, please see  https://tools.google.com/dlpage/gaoptout.

 

We may use third-party advertisers to serve or track advertisements on or relating to the Services. These third parties may use cookies and other tracking and analytical technologies to, among other things, record which ads your browser has loaded and which pages you were viewing when ads were delivered or accessed. Information so collected is subject to the privacy policies of those third parties which you should carefully review. We have limited or no control over third party use of cookies.

 

Cross Device Tracking.  When you use your mobile device to interact with us or our Services, we may receive information about your mobile device, including a unique identifier for your device. We and our service providers and third parties we collaborate with, including ad networks, may use cross-device/cross-context tracking. For example, you might use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets), which can result in your having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.

Links
Our Sites or Services may contain links or other connections to other third-party websites, platforms, products, services or applications that are independent of our Services. The information collection practices and privacy policies of these third parties may differ from ours. Ascend provides links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by Ascend of any site or any information contained therein.

 

When you leave our website, our Privacy Policy and Terms will no longer govern your Internet browser session. Your use of any site to which you navigate from our website will be subject to that site’s terms of use, if any, and its privacy and data gathering policies. It shall be your sole responsibility to review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our website.  We recommend that you carefully read their policies.

 

Data Retention

To the extent permitted by applicable law, we may retain your information for as long as your account is active, for at least twenty-four (24) months thereafter, or as long as is reasonably necessary to provide you with our Services or as needed for other lawful purposes. We may retain cached or archived copies of your information. We may be required to retain some of your data for a longer period of time because of various laws and regulations or because of contractual obligations. We also will retain your information as long as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements

 

Telephone Consumer Protection Act Notice

We may use your information to make business, informational and collections calls relating to our Services to all telephone numbers, including cellular numbers or mobile devices, you choose to provide on your account or in registering for any of our Services. You agree such calls may be pre-recorded messages or placed with an automatic telephone dialing system. In addition, you agree that we may send service or account related text messages to cellular phone numbers you provide to us, and you agree to accept and pay all carrier message and data rates that apply to such text messages. If you choose to provide an email or other electronic address on your account, you acknowledge and consent to receive business and informational messages relating to our Services at such address, including collections messages, and you represent and warrant that such address is your private address and is not accessible or viewable by any other person.

 

Additional Notices to California Residents

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use may be entitled to request and obtain from us, once per calendar year, information about customer information we have shared, if any, with other businesses for such other businesses’ own direct marketing uses.  If applicable, this information would include the categories of resident information and the names and addresses of those businesses with which we shared such resident information for the immediately prior calendar year.  To obtain this information, please contact us by mailing your request to the address set forth below:

 

ATTN:  Legal Department – California Privacy Request

Ascend Learning, LLC

5 Wall Street, Burlington, MA 01803, USA

 

Please include sufficient personal identification information so that we can process your request, including name, mailing address, and email address if you want to receive a response by email.

 

If you are a California resident under age 18 and are a registered user of any of our Services, then you may request that we remove any content or information that you posted on our websites, online services, online applications, or mobile applications (“User Content”).  To request removal of your User Content, please send a detailed description of the specific User Content you want us to remove to the email or regular mail address set forth above. We reserve the right to request that you provide information that will enable us to confirm that the User Content that you want removed was posted by you.

 

We will make a good faith effort to delete or remove your User Content from public view as soon as reasonably practicable. Please note, however, that your request that we delete your User Content does not ensure complete or comprehensive removal of your User Content. Your User Content may remain on backup media, cached or otherwise retained by us for administrative or legal purposes or your User Content may remain publicly available if you or someone else has forwarded or re-posted your User Content on another website, online service, online application or mobile application prior to its deletion. We may also be required by law to not remove (or allow removal) of your User Content.

 

Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

 

Employees and Contractors

If you are an employee or contractor of Ascend or one of its affiliates, please contact the Human Resources Department for our privacy policy for employees and contractors.  This Privacy Policy is separate from our internal privacy policy for employees and contractors.

Revisions to this Privacy Policy
We may update this Privacy Policy at any time in our sole discretion by posting a revised version on this page or on our Services, or with any notice to you if required under applicable law. You can see when the Privacy Policy has changed from the date of the latest revision below. Your continued use of our Services after any such modification constitutes acceptance to any such modified Privacy Policy. Please review this Privacy Policy frequently for updates.

Feedback
You may contact us with any questions, concerns or inquiries about this Privacy Policy or data about you that we maintain.  Please contact us by email at communications@ascendlearning.com.  All feedback will be evaluated and a reply will be sent as soon as appropriate. In some instances, we may cease providing Services to you if, in our sole discretion, we deem it necessary to satisfy your request or if required under applicable law.

 

Ascend Learning, LLC Privacy Policy (Rev. June 11, 2018)