Employee Spotlight: Brian Nido

As the director of client experience for Ascend business unit Kognito, Brian Nido leads the post-sales strategy and success of clients within Kognito’s diverse markets of K12, higher education and clinical health. He oversees the team responsible for all post-sale implementation, engagement and customer support activities of the simulations. In addition, Brian provides thought leadership through understanding, anticipating and identifying the business needs of all the 300+ partners and clients it works alongside.

When he’s not consulting with clients and leading teams to change lives, you can find Brian singing karaoke, exploring New York or re-energizing himself by napping!

Q. What is one word that you would use to describe your work team, and why did you choose that word?

A. One word, how about two: “Success Drivers.” I’ve seen my team lead client successes from: training 100% of Princeton University’s freshmen to planning a full district-wide adoption for all Miami-Dade Public School educators by the end of this school year. We also have an awesome support team that has been praised by many end users for their quick and considerate responses. They are the ones driving all of the great success stories coming from Kognito and for them I am grateful!

Q. What is one thing that people are surprised to find out about you?

A. That I have a tattoo. My grandmother passed away a few years back and my brother, cousins and I all got matching tattoos in her honor with her favorite saying to us: “Always be good.” Before she passed, we had her write it out and the tattoo is in her handwriting.

Q. What’s the best thing about the city you live in?

A. I can’t just name one thing about New York City (fahgettaboudit!) so I’m going to name two: the food and the entertainment. For food, you have the best bagels, pizza, and cookies in the world! Check out Levain Bakery in the Upper West Side — cookies the size of your fist that doesn’t disappoint! And then there’s the entertainment where I take full advantage of for things like comedy shows, musicals, plays — there’s something out there for everyone.

 

Employee Spotlight: Tina Redd

As a training director at MedHub, Tina Redd ensures that users of the platform feel confident in their ability to utilize the platform for their daily tasks. Her team also designs and develops training for internal team members and clients, including everything from classes to interactive e-learning. Tina’s daily role is always different; some days she is assisting her instructional designers, some days she is working with her coordinator to deliver training and other days she is working on planning and roadmapping. However, a majority of Tina’s time is spent delivering and facilitating training to customers. Tina has been with Ascend for 10 years and works from the Dexter, Michigan office.

Q. What have you gained from working at Ascend?

A. I have gained many things from working at Ascend, but primarily, I’ve gained a respect of taking into account how the same situation can look from various perspectives. I love working with people from so many different educational and professional backgrounds.

Q. What is one word that you would use to describe your work team, and why did you choose that word?

A. I always call us “mighty.” My team is currently four people. We support a lot of people and get a lot of work done.

Q. Before working at Ascend, what was the most unusual or interesting job you’ve ever had?

A. I was previously a research assistant at Henry Ford Hospital in Detroit. I was an undergrad mechanical engineering major, so I worked in the biomechanics lab measuring the effects of osteoporosis on the density and tensile strength of tibiae. I literally had the chance to break bones in the name of research.

Q. What is one thing that people are surprised to find out about you?

A. People are most surprised to find out that I have been a professional gospel singer for more than a decade. I have had the great fortune of recording with my choir and having my voice featured on a song!